Manager, Interpreter Services
The University of California, San Diego
About this position
Position Description
Reporting to the Director of Experience Operations, the Interpreter Services Manager oversees daily operations of the Department of Interpreter Services. This position is responsible for ensuring superior language access services are available for UC San Diego Health’s Limited English Proficient (LEP) patient population. Ensures compliance with local, state, and federal laws as well as adherence to the Joint Commission standards. This position is a critical part of the Office of Experience team, role modeling behavior and acting with a high level of professionalism. Key responsibilities include: Daily supervision of medical interpreters and department coordinators Reviews department process and creates and implements plans to address improvement opportunities Tracks program metrics and provides regular program updates to leadership Engages with stakeholders at all levels of the organization, building relationships with team members across the enterprise Mentors, trains and coaches direct reports Monitors quality of performance and service offered by contracted vendors Performs medical interpretation and translation
Qualifications
Nine (9) years of related experience, education/training, OR a Bachelor’s degree in related area plus five (5) years of related experience/training. Related experience as a medical interpreter. Certification from a medical interpreter school or program such as Certification Commission for Healthcare Interpreters (CCHI) or National Board of Certification for Medical Interpreters (NBCMI). Experience and proven success in demonstrating solid subject matter knowledge of medical interpretation and translation services.
Job Location
Hillcrest