Case Coordinator
The University of California, San Diego
About this position
Position Description
The mission of the Academic Integrity (AI) Office is to promote and support a culture of academic integrity in order to reinforce quality teaching and learning at UC San Diego, thus advancing the University's mission as a student-centered public research university. We do this through research-driven programming, policy management, and training and support services that improve the teaching and learning experiences of students (graduates and undergraduates) and educators (faculty, instructors and instructional assistants) across all general campus departments and degree programs at UC San Diego. In addition to holding over 2500 one-on-one appointments, hosting over 80 AI Reviews, educating around 800 students in our AI Training, and conducting multiple preventative education opportunities within the academic year, the Academic Integrity office also provides leadership on strategies and initiatives to support integrity and ethics (core UC San Diego principles) within the University’s teaching and learning profile through integrity-related curricular innovations and partnerships with a wide array of departments and faculty. Under the oversight and work direction of the Senior Case Coordinator, the Case Coordinator is responsible for implementing the UC San Diego Academic Integrity Policy (Policy) process. This role has two key functions: 1) managing a load of 450-500 cases (from case initiation to closure, including Appeals and AI Reviews) with the responsibility for ensuring the cases are resolved per timelines and, 2) conducting case resolution meetings for 250-300 cases. Performing well in the first function requires self-direction, independent judgement, focus, analytical skills, and an attention to detail, while performing well in the second requires the ability to facilitate difficult conversations and to hold others accountable with empathy. In addition to these two core functions, the Case Coordinator provides consultation, advice, and assistance to the campus community regarding applicability and interpretation of the Policy, and maintains academic integrity policy and process statistics to ensure just-in-time reporting capability for the Senior Case Coordinator. Upon request, the Case Coordinator contributes to AI Office educational and outreach initiatives, publications and web-based content to increase awareness across the campus community about academic integrity policy and processes. This job is primarily in-person, with a hybrid schedule possible (schedule determined on a quarter-by-quarter basis). The hybrid schedule is a minimum of three days working on Campus, subject to change based on operational need. Some overtime is required during peak periods; time off must be scheduled around peak periods. Submission of a cover letter along with a resume is required for consideration.
Qualifications
Demonstrated experience in facilitating difficult conversations (both virtually and in-person, writing & oral) with students, and holding others accountable with empathy. Knowledge of advising and counseling techniques. Ability to maintain composure, diffuse anger and anxiety with tact and diplomacy. Demonstrated understanding of the developmental and educational context in which the academic integrity process is administered and managed. Bachelors Degree plus 1-2 years of successful experience managing academic or non-academic misconduct cases or an equivalent combination of education and experience. Master's Degree in Higher Education, Student Affairs Administration, Counseling, Education (or related field) is preferred. Proficient in ability to multi-task with demanding timeframes. Demonstrated experience organizing and prioritizing multiple and disparate tasks to meet deadlines and ensure smooth and timely workflow. Ability to anticipate problems in work assignment areas, and to identify and implement appropriate solutions. Demonstrated strong organizational, planning, and time management skills to handle multiple tasks and priorities simultaneously, while remaining flexible and service/results oriented. Demonstrates ability to analyze, research and synthesize large amounts of data with strong attention to detail. Demonstrated experience analyzing, initiating, and processing student academic integrity violation allegations. Demonstrated ability to use the analysis to propose solutions to problems. Demonstrates ability to use sound judgment in responding to issues and concerns. Demonstrated skill and ability to provide assistance and advice on problems and administrative processes and policies to students, faculty and administrators. Demonstrated knowledge and skill in making sound independent judgments in high-impact situations, while maintaining calm and professional demeanor. Proficient in communication and interpersonal skills to communicate effectively, both verbally and in writing. Demonstrated experience communicating and working collaboratively with diverse individuals (students, faculty and staff) at all levels of the University community and from diverse socio-economic or cultural/ethnic backgrounds. Previous experience functioning as a positive, productive and cooperative team member is essential, while experience with preparing and giving presentations and trainings is preferred. Proficient in ability to use discretion and maintain all confidentiality. Demonstrated ability to maintain strict confidentiality. Working knowledge of common organization- or research-specific and other computer application programs. Proficient skill utilizing Microsoft Office applications including databases, word processing, spreadsheets, power point, and electronic mail.