Mission Control Business Analyst - Hybrid
The University of California, San Diego
About this position
Position Description
The Mission Control Business Analyst serves as the analytical engine of Mission Control, owning the integrity, interpretation, and strategic application of all patient flow and capacity data. This individual brings deep operational acumen and the ability to connect frontline workflows to upstream and downstream data inputs, ensuring that metrics accurately reflect real-world processes. They proactively analyze volume from all points of entry, bed capacity, length of stay, discharge trends, staffing constraints, and transfer patterns to identify pressure points and optimization opportunities across the continuum. By translating complex operational dynamics into actionable insights, the analyst ensures leadership has a clear, data-driven view of system performance at all times. In addition, the Business Analyst drives momentum around Mission Control’s leading and lagging indicators, ensuring KPIs remain relevant, measurable, and aligned with strategic priorities. They develop and maintain dynamic visualization tools and dashboards that enable real-time decision-making for operational leaders and frontline teams. This role regularly communicates performance trends, highlighting both wins and performance drops, while recommending data-informed solutions to optimize throughput, improve capacity management, and strengthen forecasting capabilities. Through disciplined analytics and continuous process refinement, the Command Center Business Analyst plays a critical role in advancing system reliability, efficiency, and patient-centered flow.
Qualifications
Nine (9) years of related experience, education/training, OR a Bachelor’s degree in related area plus five (5) years of related experience/training. Related experience: analytical and quantitative experience. Broadly encompassing or highly in-depth knowledge of 1-2 areas of focus in clinical informatics specialty areas. Knowledge of controlled terminology, clinical workflows, user interface optimization, clinical decision support, rules development, data integration and mining, clinical ontologies and adoption of technology. In-depth knowledge of all relevant clinical informatics software and systems, and of the highly complex concepts, principles, policies, methodologies, techniques, best practices, regulations, and standards practices involved with patient care and electronic medical data management in the UC health care system. Advanced organizational and project management skills, with the ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule. Advanced interpersonal communications skills, to convey highly technical information and instructions to all levels of clinical users in a clear and concise manner, to provide technical support, and to develop and deliver training materials as needed. Ability to apply advanced problem-resolution skills to highly complex issues, quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner. Advanced analytical skills and expertise in documentation and reporting, with the ability to apply metrics, design and run queries, collect and analyze performance data, and produce sophisticated reports and analyses for management use. Advanced ability to serve as a technical leader and information resource, and to work collaboratively with senior staff and management across departments, providing advice, counsel, and analysis on issues of policy, functionality, system efficiency, upgrades, business analytics, and industry advances and trends.
Job Location
Jacobs Medical Center