Commuter Program Operations - Lead
The University of California, San Diego
About this position
Position Description
Under direction, serve as the Commuter Program Operations - Lead for the Commuter Program Operations. Provide work direction to the Customer Service staff. Responsible for all administrative aspects of the Curbside Program including determination of procedures, selection of methods, and implementation of policy application. Gather and analyze account for daily permit transactions including: verification of sales and preparation of deposits, maintenance of computerized and manual records, logs, and files. Make recommendations to supervisor regarding faculty, staff and students' parking needs. As lead, explain parking procedures, policies, and availability to Parking Office Customer Representatives and student. Perform clerical duties such as filing, photocopying, and faxing as necessary. Coordinate student staff schedules, provide instruction, training and guidance to student staff in data entry techniques according to departmental policies and citation processing procedures.
Qualifications
Ability to learn new technologies and apply their use to existing programs in order to improve and automate office procedures. Ability to follow through on established procedures and offer creative problem solving and/or resolution suggestions for existing systems and procedures. Demonstrated experience in record keeping with strict attention to detail. Ability to organize tasks, documents, and materials in a timely manner. Skill completing forms thoroughly and accurately. Skill at maintaining filing system for rapid, easy retrieval by self and others. Ability to complete written and electronic forms and logs accurately and thoroughly; keep legible, accurate and useful records and databases and produce necessary reports from collective data. Strong cash handling and applicable controls experience with ability to perform extremely accurate cash handling, establish and enforce audit policies/procedures and apply knowledge of generally accepted accounting practices. Demonstrated experience with basic mathematical calculations with the ability to research transactions to resolve discrepancies within scope of responsibilities. Demonstrated interpersonal skills with the ability to communicate effectively in person, by phone, and in writing with heavy customer contact and a diverse population. Ability to remain calm and demonstrate a pleasant demeanor when assisting customers in person and over telephone. Skill in organizing and prioritizing work to meet deadlines in an environment which emphasizes customer safety, service, and satisfaction as the highest priorities Demonstrated experience in working as a team, collaborating and working effectively with colleagues, supervisor, guests, and University personnel. Demonstrated ability to enter information into data terminal. Ability to change work direction or work projects sufficiently to accommodate the needs of the customers. Experience providing training, instruction, and guidance to student staff. Ability to function as a group leader/mentor. Ability to coordinate staff in a busy, multi-shift, customer service environment to include coordination of schedules, and work direction in daily operations. Strong problem resolution skills with the ability to evaluate, defuse and address sensitive situations and take effective corrective action. Ability to make impartial decisions and apply sound judgment. Strong computer skills with experience using spreadsheet, email, word processing and internet applications. Experience maintaining database information and ability to generate reports. Solid analytical skills; ability to prepare relevant and concise reports and make policy recommendations. Solid analytical skills with experience utilizing large database reporting methods. Ability to model and advocate UCSD Principles of Community.
Job Location
Campus