Guest Services Liaison
The University of California, San Diego
About this position
Position Description
As part of the Office of Experience Transformation, the Guest Services Liaison is an integral part of the Guest Services team, responsible for supporting patients and visitors at UC San Diego Health by providing a warm, welcoming environment. Key Responsibilities Welcome patients, visitors and guests upon arrival Assist with wheelchair mobilization Provide wayfinding support Connect patients and guests with hospital resources Deliver support items to patient rooms Address questions or concerns in lobby and arrival areas Use electronic medical records to support patient and guest needs Assist surgical patients and their families with communication Collaborate effectively with UC San Diego Health staff The shift for this position is 11:30am - 8:00pm
Qualifications
Three years of public-facing experience in healthcare, hospitality, or a service-oriented role. BLS/CPR at time of hire with commitment to get BART within six (6) months of hire date. Strong communication and interpersonal skills. Ability to remain calm in a fast-paced and sometimes stressful environment.
Job Location
La Jolla