Procedure Scheduler - LJ KOP Special Procedures
The University of California, San Diego
About this position
Position Description
Under the supervision of the Practice Manager, the Scheduling Coordinator is responsible for a variety of clerical and receptionist duties in support of daily patient services within clinical areas: greets patients, appointment and procedure scheduling, registration, insurance, and authorization verification for scheduled services, answering multi-line incoming customer calls and creating HARs. Other duties assigned as needed.
Qualifications
Three years previous related experience in a large complex healthcare setting. Prior scheduling experience. Knowledge of third-party payors including federal, state and private health plans. Possess demonstrated computer skills and be able to work between multiple systems during calls. Must have excellent communication skills with the ability to communicate clearly both verbally and in writing. Possess problem-solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met. Be a self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible individual who is comfortable working in a large, complex organization. Possess the characteristics of professionalism, credibility, commitment to high standards, innovation and accountability.