Field Services Representative
The University of California, San Diego
About this position
Position Description
Under general supervision, patrol (on foot or by vehicle) campus and medical center parking areas to provide a safe and welcoming atmosphere for our community in the field and approachable to assist those in need, while enforcing University parking regulations and monitoring parking facilities. Collaborate with Health System Security to identify, report and address improper behavior in parking facilities. Work with Health System partners to identify, report, and monitor or remedy hazardous conditions in parking facilities. Make and keep records of actions taken during shift; prepare neat and detailed citations and reports; review and make recommendations on citation adjudication requests; may testify in court as necessary.
Qualifications
Must hold valid driver's license, have a driving record that is in accordance with local policies/ procedures, and/or enroll in the California Employer Pull Notice Program. Demonstrated ability to observe and recall details of incidents; prepare clear, concise and legible documents and reports. General computer knowledge; ability to operate hand-held computerized devices, word processing, Email, Internet and database programs. Working knowledge and experience with personal computers and office applications, including operation of photocopier, fax machine, calculator, ten-key adding machine and cash register. Ability to operate two-way radio and multi-line telephone Ability to resolve traffic control conditions during an emergency situation or until supervisor is notified of existing condition. Ability to direct traffic, when needed. Ability to assist in any emergency situation as directed by supervisor. Knowledge of parking rules and regulations and ability to enforce policies with professionalism and tact, and use common sense and good judgment in assessing situations. Ability to give testimony in court regarding citations issued. Excellent customer service and interpersonal skills including courtesy, tact, helpfulness, cooperative and collaborative attitude. Ability to remain calm and demonstrate a pleasant demeanor when assisting customers in person and over telephone. Ability to be objective, courteous, and respectful, in dealings with the campus community and visitors, and not allow personal beliefs, prejudices, or biases to interfere with official acts or duties. Demonstrated ability to reorganize schedules quickly to effectively manage rapidly changing priorities and/or emergencies in a busy environment. Ability to read, write, perform mathematical calculations, follow oral and written instructions, and six months of related experience, preferably in public contact work; and knowledges and abilities essential to the successful performance of the duties assigned to the position.