Front Desk Coordinator - Vista & Encinitas
The University of California, San Diego
About this position
Position Description
Under the supervision of the Cancer Center Clinic Operations Manager, the Front Desk Coordinator is responsible for various clerical and administrative duties in support of daily patient services within all clinical areas. The scope encompasses greeting patients, check-in and check-out procedures, patient registration, insurance verification, and appointment scheduling for various Cancer Services clinics. The Front Desk Coordinator conducts registration, insurance, and authorization verification, updating patient demographics, appointment arrival, audit billing documents, disposition appointments, co-pay collection, managing/monitoring petty cash drawer, answering multi-line incoming calls, scanning of all incoming medical records, and working closely with Cancer Center physicians, nurses, staff and other UCSD departments. Other related duties are assigned as needed.
Qualifications
Three (3) years of relevant experience. Experience in a large complex healthcare setting. Knowledge of appointment scheduling systems, preferably Epic. Experience with Microsoft applications, including MS Word, Excel, Outlook, Teams, and PowerPoint. Possess strong computer skills and be able to work between multiple systems during calls. Must have excellent customer service skills.