Call Center Associate - Nutrition Services
The University of California, San Diego
About this position
Position Description
Under supervision, exemplifies customer service skills in dealing with food related issues with customers primarily by phone or occasionally in person. Assists patients in making menu selections by phone. Communicates effectively and clearly over the phone. Acts as a resource for Food Service employees as assigned/needed. Directs work to ensure all meal service tasks are completed. Navigates through and uses department computer resources. Performs clerical functions related to patient meals and maintain diet office.
Qualifications
One (1) year food service and/or related experience required, preferably in a healthcare setting or combination of education and experience. Food service/hospitality experience. Computer literate. Previous phone-based experience with superb, friendly patient service skills. Excellent customer skills. Ability to communicate clearly and effectively with customers.