Financial Counselor
The University of California, San Diego
About this position
Position Description
UC San Diego Health's Revenue Cycle department supports the organization's mission to deliver outstanding patient care and to create a healthier world — one life at a time. We are a diverse, patient-focused, high-performing team with a commitment to quality, collaboration, and continuous improvement that enables us to deliver the maximum standard of care to our patients. We offer challenging career opportunities in a fast-paced and innovative environment and we embrace individuals who demonstrate a deep passion for problem-solving and customer service. Under the direction of the Patient Access Manager, the Financial Counselor is responsible for financially securing all accounts; ensuring accounts are evaluated within the Medical Center's Financial Policy; serving as financial resource to patient care team, staff, vendors, patients and their families regarding financial issues and/or referral to government programs; obtaining eligibility and benefit information, authorizations, patient demographic information; collecting deductibles and patient liability; presenting and explaining payment options for collections of monies due; coordinating facilitation by pursuing eligibility and benefits for services rendered which are determined to be necessary in the continuum of care; and keeping team informed of the status of the account by openly communicating and participating in removing barriers to discharge and on-line documentation in funding notes.
Qualifications
Minimum of three (3) years previous Hospital Registration, Patient Access experience in a large, complex healthcare environment. Proven working knowledge of the patient referral and authorization process. Demonstrated knowledge of medical terminology. Highly proficient with Microsoft Office (Excel, PowerPoint, Word, and Outlook). Requires good verbal and written communication skills, active listening, critical thinking, multi-task and time management skills. Requires interpersonal and work leadership skills to provide guidance to other nonexempt personnel. Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, and accountability.