Security Operations Dispatcher - Hillcrest
The University of California, San Diego
About this position
Position Description
Under general supervision, responsible for monitoring and acknowledging various intrusion, burglary, duress, infant abduction, and access control alarms; monitoring of CCTV activity, radio communication, and dispatching of pertinent resources as needed. Maintains lost and found and EDAR. Triage and prioritize inbound calls, and dispatch Security Agents and other resources where necessary based on UCSD response protocol. Duties are performed at the intermediate level. Performs other duties and functions appropriate to the job classification as necessary. This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.
Qualifications
Two (2) years experience in Access Control, CCTV, and/or Infant Security alarm monitoring; or an equivalent combination of education and experience. Demonstrated experience with radio communications and video surveillance systems. Skills, knowledge, and ability essential to the successful performance of the duties assigned to the position. Must complete all departmental and organizational required training as necessary. Training and experience in Lenel Access Control Systems. Proficient with MS Office software and related applications. Ability to prioritize and triage calls based on UCSD Security Department protocols. Must be able to multitask and work independently in a challenging environment. Must be able to maintain confidentiality.