JPA Epic Technical Account Manager - Hybrid
The University of California, San Diego
About this position
Position Description
The JPA Epic Technical Account Manager (TAM) will develop and update Epic training materials for the PHMG Epic go-live, coordinate end-user training activities, and interface with PHMG stakeholders to educate them on our training methodology and process. The TAM will provide hands-on support through Epic go-live and transition into the ongoing Epic support point of contact for PHMG users — their Epic BFF.
Qualifications
Nine (9) years of related experience, education/training, OR a Bachelor’s degree in related area plus five (5) years of related experience/training. Advanced knowledge of health care industry trends. Advanced knowledge of the medical center or health system's product lines and services (ambulatory practice operations and management). Advanced quantitative and analytical skills to perform complex market and financial analysis. Advanced strategic planning, project management, change management, process improvement skills. Advanced interpersonal communication, relationship building and political acumen skills. Strong knowledge of Microsoft Office Suite, and technical skills to learn specialized applications and tools in the field.