Access Supervisor, Surgical Oncology
The University of California, San Diego
About this position
Position Description
The Access Supervisor, Surgical Oncology acts as the liaison for administrative services and operations within Surgical Oncology. This role involves overseeing a high-performing team of clinical care coordinators, managing complex authorization processes, handling call center escalations, and driving process improvement initiatives. Key responsibilities include managing the day-to-day operations, such as timekeeping, monitoring departmental performance, and optimizing staff schedules. Additionally, the role involves coordinating patient access functions and ensuring the implementation of standard procedures for front and back-end operations, as well as supervising the clinical care coordinator team by providing guidance and support.
Qualifications
Four (4) years of related experience, education/training, OR a Bachelor's Degree in business, healthcare administration, or related area. Minimum of three (3) years of recent relevant experience. Supervisory experience preferred. Experience and proven success in skills to supervise support staff in clinic/center administration, and effectively manage multiple priorities in a fast-paced, dynamic environment. Knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirements. Basic knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to provide input to decision-making on human resources matters. Detail-oriented, with the ability to apply analytical and critical thinking skills to quickly analyze problems, determine the appropriate level of intervention, and apply effective solutions. Solid interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants, and outside agencies. Exceptional skills in written and verbal communications, with the ability to convey complex administrative, clinical, and technical information in a clear and concise manner, and to produce a variety of reports and analyses. Knowledge of business software and specialized applications, and data management systems used in clinic/center operations.