Practice Manager - Otolaryngology (ENT)
The University of California, San Diego
About this position
Position Description
The Service Line Leader provides strategic, operational, and financial leadership for the Otolaryngology service line across the health system. Working in partnership with physician leadership, nursing leadership, and executive administration, this position develops and executes strategies to improve growth, patient access, quality, operational performance, financial stewardship, and patient experience across all ENT specialty programs. The Service Line Leader provides oversight of practice operations while leading long-term strategic planning, program development, market expansion, and multidisciplinary collaboration.
Qualifications
Eleven (11) years of related experience, education/training, OR a Bachelor’s degree in related area plus seven (7) years of related experience/training in business administration including four (5+) or more years of progressively responsible leadership experience. Experience and proven success in clinic/center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology. Clinic / center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology. Proven ability to organize, manage multiple priorities, and delegate work functions efficiently. Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation. Strong written, verbal, and interpersonal communications skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff. Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes. Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments.