Practice Manager - Internal Medicine
The University of California, San Diego
About this position
Position Description
The Practice Manager for UC San Diego Health's UPC Internal Medicine clinic is responsible for the day-to-day operational leadership of one of the organization's largest and most complex primary care practices. This position reports to the Associate Director of Operations for General Internal Med (GIM). The role provides direct oversight of clinic operations, staffing, patient access, provider support, quality initiatives, patient experience, revenue cycle performance, regulatory compliance, and continuous process improvement. Supervises clinic operations staff involved in routine functions. Oversight of administrativeareas such as registration, new patient coordination, scheduling, facilities, insurance authorizations, administrative and clinical support staff. The position works in an ambulatory/clinical setting and union environment.
Qualifications
Bachelor's degree in business, healthcare administration or related area and / or equivalent combination of experience / training. Five or more years of comprehensive healthcare operations experience supporting clinical, administrative, and patient service functions, or similar administrative or clinical role to include at least five years of Supervisory experience. Strong knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirement and best practices. Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters. Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions.Strong interpersonal skills for effective collaborations with all levels of management and staff, consultants, and outside agencies. Strong written and verbal communications skills, with the ability to train and mentor subordinates, to convey complex administrative, clinical, and technical information in a clear and concise manner, and to prepare and present a variety of reports, documentation, analyses, and project proposals. Strong knowledge of business software and specialized applications and data management systems used in clinic / center operations.