Business Dev & Client Relations Manager
The University of California, San Diego
About this position
Position Description
The Business Operations & Client Relations Manager is responsible for the operational oversight, business development, and client relationship management of Occupational Health Services across five Occupational Health clinic locations. This position serves as a key leader supporting clinic operations, strategic growth initiatives, and the development of strong partnerships with both internal UC San Diego Health stakeholders and external employer clients. The incumbent oversees business operations for five Occupational Health sites, ensuring efficient workflows, consistent service delivery, operational performance, resource utilization, and adherence to organizational goals and regulatory requirements. The position works collaboratively with clinical, administrative, and executive leadership to optimize operations, improve customer experience, and support the continued growth of Occupational Health services. This role serves as the primary relationship manager for employer clients and internal UC San Diego Health departments, fostering strong partnerships and ensuring exceptional customer service. Responsibilities include client onboarding, account management, service implementation, issue resolution, and identifying opportunities for program expansion and new business development. The Business Operations & Client Relations Manager is responsible for evaluating operational and financial performance metrics, identifying process improvement opportunities, developing growth strategies, and supporting contract management and business planning activities. The position partners closely with operational, clinical, finance, human resources, risk management, and executive leadership teams to advance strategic initiatives, drive revenue growth, and strengthen Occupational Health's market presence. Responsibilities: Provide operational oversight for five Occupational Health clinic locations. Monitor clinic performance, productivity, staffing coordination, and service delivery standards. Serve as the primary point of contact for employer clients and key UC San Diego Health stakeholders. Develop and maintain strategic relationships with internal and external clients. Lead client onboarding, implementation, and ongoing account management activities. Identify and pursue business development opportunities to expand Occupational Health services. Collaborate with leadership to develop and execute strategic growth initiatives. Analyze operational, financial, and client satisfaction metrics to drive continuous improvement. Partner with clinical and operational teams to enhance workflows, access, and service quality. Support contract negotiations, service agreements, and partnership development. Develop presentations, reports, proposals, and business cases for leadership and external partners. Represent Occupational Health Services in client meetings, community outreach efforts, and business development activities.
Qualifications
Seven (7) years of related experience, education/training, OR a Bachelor’s degree in related area plus three (3) years of related experience/training. Related experience in strategic planning or business development in a hospital/health system. Thorough knowledge of business development concepts, practices and functions including health care research resources. Strong quantitative and analytical skills to perform complex market and financial analysis. Advanced problem solving skills to assess complex issues and develop solutions. Strong interpersonal skills to work collaboratively and effectively with multi-disciplinary, cross-functional teams. Well-developed written and verbal communications skills including an ability to positively interact with executives, providers and staff at all levels. Ability to develop comprehensive reports and presentations. Advanced proficiency in Microsoft Office software and database applications (Word, Excel, PowerPoint, and Access).