Per Diem Front Desk Coordinator & Template Support
The University of California, San Diego
About this position
Position Description
Under the supervision of the Clinic Operations Leadership, the Front Desk Coordinator provides coverage across Cancer Services operations, including front desk, call center, patient scheduling, and designated template support functions in La Jolla, Hillcrest, Kearny Mesa, and North County. The Front Desk Coordinator supports patient-facing and operational workflows by greeting patients, performing check-in and check-out procedures, scheduling and updating appointments, and assisting with daily clinic operations. Scheduling responsibilities may include, but are not limited to, covering multiple Cancer Services areas at Moores Cancer Center, Koman Outpatient Pavilion, Multi-Specialty Clinics at McGrath Outpatient Pavilion in Hillcrest, Infusion and Fast Track, MRI, Imaging, and Laboratory Services. Duties may include patient registration, insurance and authorization verification, demographic updates, co-payment collection, cash drawer monitoring, report expediting, InBasket pool support, and close collaboration with physicians, nurses, clinic staff, leadership, and other UC San Diego Health departments. The Front Desk Coordinator provides template support to ensure provider templates and clinic schedules are accurate, coordinated, and functioning efficiently. Responsibilities include reviewing and reconciling provider templates and clinic schedules, creating and updating templates in Epic, revising existing templates, and reviewing template requests for accuracy and completeness. The role utilizes Excel and the QGenda platform to review and reconcile scheduling information and template requests, identify discrepancies, and communicate with clinic teams and designated template owners to resolve issues or escalate requests as appropriate. The Front Desk Coordinator also provides Call Center Specialist coverage, including answering multi-line incoming calls, completing online registration, verifying insurance, scheduling appointments, securing authorizations for scheduled services, and expediting Epic orders from routed referrals through the MUC work queue. Responsibilities also include reviewing and scheduling Follow-Up Orders in Epic to coordinate provider-recommended return visits and supporting established scheduling workflows. The role provides Clinical Care Coordinator coverage as needed, assisting with desk coverage and expediting patient scheduling by reviewing Epic referral work queues. The Front Desk Coordinator acts as a patient liaison by responding to inquiries, coordinating appointments, assisting with admissions when applicable, and supporting patient-related requests. The role requires strong organizational and time management skills to balance competing priorities, manage multiple assignments, maintain accuracy, and meet established turnaround times across front desk, call center, scheduling, and template support functions. Additional duties include administrative support, calendaring, and other duties as assigned based on operational needs.
Qualifications
Three (3) years of relevant experience working in a large healthcare organization. Prior scheduling experience. Proven knowledge of third-party payors, including federal, state, and private health plans. Experience with patient check-in/check-out and cash handling. Demonstrated experience with insurance and authorizations. Knowledge of appointment scheduling systems, preferably Epic. Possess strong computer skills and be able to work between multiple systems during calls. Must have excellent customer service skills.