Patient Service Representative Lead
The University of California, San Diego
About this position
Position Description
Under the supervision of the Practice Manager, the Patient Service Representative Lead primarily oversees and provides leadership and training for all front-end duties such as reception, call center, referral and authorizations and other advanced administrative duties such as templates, office purchases, coaching, etc. The Patient Service Representative Lead has oversight over junior counterparts. The Patient Service Representative Lead serves as a resource for the entire department. With the guidance of the Clinic Manager, the Patient Service Representative Lead initiates and participates in improvement efforts which directly impact the practice. Performs other related duties as assigned.
Qualifications
Minimum of four (4) years related experience in a healthcare setting, with extensive knowledge of administrative practices including using electronic health record (EHR) systems (EPIC) for scheduling, patient records, and billing. Possess the skills, and extensive knowledge of practices in an Ambulatory setting. Previous experience as an administrative lead, effectively overseeing and managing front office administration. Experience with time-keeping and managing staff schedules.