Pharmacy Supervisor - Retail Clinical Services
The University of California, San Diego
About this position
Position Description
The Pharmacy Supervisor II, Retail Clinical Services is responsible for the operational oversight, growth, and continuous improvement of retail pharmacy clinical services. This role provides leadership and supervision for programs focused on medication therapy management (MTM), medication adherence, weight management, and other retail clinical services within a pharmacist’s scope of practice. The supervisor collaborates closely with pharmacy leadership and interdisciplinary teams to ensure appropriate staffing, efficient workflows, and high-quality patient care while supporting the strategic expansion of clinical pharmacy services. The position is responsible for the effective stewardship of operational, financial, and human resources in support of departmental and organizational goals. The Pharmacist Supervisor will be responsible for building and expanding innovative pharmacy services under California’s Standard of Care pharmacist practice model, identifying new business opportunities, developing sustainable clinical programs, and supporting growth in patient access, quality, and revenue. This position is responsible for monitoring and evaluating the quality and effectiveness of clinical programs through the development and tracking of key performance indicators (KPIs), clinical outcomes, and operational metrics. The supervisor analyzes program performance data, identifies opportunities for improvement, and leads initiatives designed to enhance patient outcomes, service excellence, and overall program value. Additionally, the role supports the implementation of quality improvement strategies and ensures alignment with organizational and departmental goals. The supervisor evaluates quality assurance data, investigates operational variances, and recommends corrective actions to improve quality, efficiency, and patient outcomes. The Pharmacy Supervisor II provides oversight of clinical performance and compliance activities, including auditing clinical services, reviewing documentation, conducting competency assessments, and evaluating staff performance to ensure adherence to established standards and best practices. The supervisor oversees retail clinical services operations and clinical workflows to ensure compliance with internal policies, accreditation standards, regulatory requirements, and medication-use best practices. The supervisor is responsible for fostering a culture of accountability, continuous learning, and professional development through ongoing coaching, feedback, and competency reviews. This role also serves as a resource and advisor to staff and leadership, assisting with the interpretation of policies, resolution of operational issues, and implementation of best practices. In support of business growth and program sustainability, this role identifies and develops opportunities to expand clinical pharmacy services and increase prescription capture within the health system. The supervisor works collaboratively with operational and clinical stakeholders to develop innovative programs, champion reimbursement for pharmacy services, improve patient access to pharmacy services, and advance the role of pharmacists in delivering comprehensive patient care. The position also promotes the new Standard of Care pharmacist practice model, the adoption of industry trends, evidence-based practices, and innovative service models that optimize medication use and improve patient care outcomes. The position also has direct supervisory responsibility for assigned pharmacy personnel and performs a variety of administrative and leadership functions, including performance evaluations, employee development, one-on-one meetings, payroll oversight, scheduling, employee engagement, and team-building initiatives. Additional responsibilities include recruiting, interviewing, onboarding, training, goal setting, and mentoring staff to support individual and team success. The Pharmacy Supervisor II plays a key role in creating a positive work environment that promotes collaboration, accountability, and exceptional service to patients and healthcare partners. The Pharmacy Supervisor will spend 25-50% of their time in operational activities.
Qualifications
Doctor of Pharmacy degree (Pharm D) or equivalent training/experience. Registered Pharmacist in the State of California. Post graduate year 1 [PGY1] In Pharmacy Practice or equivalent experience. 5 or more years of relevant experience. Demonstrates subject matter knowledge of pharmaceutical theory and industry best practices in optimizing the use of medication to treat patients. Stays updated on pharmacy regulations and developments in research and design. Ability to apply principles to an acute care setting. Knowledge of relevant Pharmacy Department, medical center, and UC policies and protocols including medication storage, safety, and patient privacy and treatment. Knowledge of all pharmacy federal and state laws and regulations. Demonstrated leadership skills in training and guiding employees on technical skills to compound, prepare, mix, and manufacture sophisticated or rare medication in specialty area. Motivates and inspires staff to improve quality and services. Demonstrated ability to prioritize effectively to meet deadlines in a complex, challenging environment. Ability to organize assigned staff and unit operations in an efficient and effective manner. Ability to apply policy knowledge to identify productivity inefficiencies and compliance risks. Ability to develop and maintain cooperative working relationships with peers, patients, multidisciplinary team members, senior management, and assigned staff. Skills to evaluate issues and identify solutions within defined procedures and policies. Demonstrated ability to solve patient problems and suggest solutions through critical thinking process. Ability to listen actively to clinical staff and patients, understanding varying viewpoints and receiving feedback. Verbal and written communication skills to tactfully articulate reasoning behind own opinions and change the thinking of, or gain acceptance from others. Ability to perform all commonly applicable functions in clinical documentation applications and pharmacy database technology and train others to effectively use applications.