Interventional Radiology Clinic Scheduler
The University of California, San Diego
About this position
Position Description
Under general supervision of the Interventional Radiology Procedure Supervisor, the incumbent is responsible for providing comprehensive scheduling, registration, customer service, and administrative support for Interventional Radiology clinic visits and procedures at UC San Diego Hillcrest, Jacobs Medical Center, and other ancillary locations as needed. The incumbent schedules clinic appointments and interventional procedures for multiple physicians and advanced practice providers, coordinates patient scheduling activities across multiple service lines, and ensures compliance with established scheduling protocols. Responsibilities include managing scheduling templates and utilizing Epic, including the Optime and Radiant modules, to schedule, update, and document patient appointments and procedures. Provides exceptional customer service to patients, physicians, advanced practice providers, nurses, clinic staff, and internal and external contacts. Operates a multiline telephone system, responds to incoming calls, screens patients by telephone, and communicates scheduling and medical information appropriately to patients and clinical staff. Completes registration for new and established patients, including obtaining and verifying demographic, financial, and insurance information. Verifies insurance eligibility and benefits, ensures required referrals and authorizations are obtained when applicable, and advises patients of applicable deposit requirements in accordance with UC San Diego Medical Group Financial Policy. Serves as a liaison between patients, clinical teams, referring providers, financial clearance, and other departments to support timely patient access and procedural scheduling. Duties may also include obtaining outside medical records, scanning records, data entry, template management, and other related administrative functions as assigned. The incumbent must maintain a high level of accuracy
Qualifications
Three (3) years of related experience with scheduling Interventional Radiology procedures, scheduling for other procedural or surgical service, or coordinating Radiology exams/procedures through a multi-specialty service (e.g. Oncology or Surgery); or an equivalent combination of education and experience. Knowledge of third-party payors including federal, state and private health plans. Proven ability to handle multi-line incoming customer calls, scheduleappointments, and perform online registration. Experience in scheduling IR procedures and clinic consultations. Must understand Medical Terminology with emphasis in Interventional Radiology. Knowledge of Interventional procedures. Experience working in a large healthcare setting and must have excellent customer service skills.