AVT Program Manager
Stanford University
About this position
Position Description
Project Management and Systems Analysis Coordination Perform the full range of project management lifecycle activities, including initiating, planning, executing, monitoring and controlling, and closing. Independently lead and direct complex projects requiring high levels of functional and technical integration, involving multiple disciplines, business partners, and cross-functional stakeholders. Partner with business and technical leadership to define appropriate technical solutions, translate business needs into project requirements, and support alignment between operational objectives and system capabilities. Originate project charters defining and shaping project scope, goals/objectives, solution approach, system integration impacts, project organization, roles and responsibilities, risks and assumptions, and project financials. Develop action plans and estimate resource requirements, including management, labor, materials, and time required to complete projects; support project scope, schedule, and resource planning throughout the project lifecycle. Create and implement project plans and work breakdown structures aligned with business and technical priorities; revise plans as appropriate to meet changing needs and requirements. Coordinate and monitor work efforts related to business requirements analysis, system enhancements, upgrades, testing activities, and implementation support to promote timely, cost-effective, and quality outcomes. Facilitate discussions, negotiations, and stakeholder engagement to drive recommendations, consensus, and enterprise-wide integration requirements. Develop and help execute comprehensive change management strategies and communication plans relative to project scope and stakeholders; lead change management methodologies supporting project adoption and success. Evaluate and assess metrics and project effectiveness; proactively monitor and control risks, progress, trends, and application or operational impacts affecting successful project delivery. Provide project status reporting, performance updates, and recommendations to business and information technology leadership. Support coordination of production support activities, issue resolution efforts, and testing efforts associated with system implementations and enhancements. Contribute to PPM/PMO process improvement initiatives as defined in the PMO roadmap, including continuous improvement efforts related to project delivery standards, quality, and efficiency. May provide coordination, guidance, or work direction to analysts, project leads, or other contributors in support of project execution and team effectiveness. Perform other duties as assigned.
Qualifications
Education and Experience Bachelor's degree and ten years of relevant experience or combination of education and relevant experience. Previous experience managing A/V implementation and IT infrastructure projects. Field installation or engineering experience preferred. Knowledge, Skills, and Abilities Highly effective written and oral communication skills to address a wide variety of audiences. Ability to productively assemble, engage, and lead cross-functional teams. Demonstrated project management ability to employ integration, scope, time management, cost, quality, human resources, communications, risk, and procurement components. Ability to balance customer expectations with project reality. Demonstrated resilience, diplomacy, influence, relationship building, and problem-solving skills in a variety of situations. Keen grasp of interpersonal and impact awareness. Depth of knowledge in technical discipline/domain needed to deliver projects. Proven experience managing multiple large A/V deployments in a complex and fluid environment. Understanding of basic A/V and telecom/VoIP mechanics (e.g., VoIP, PBX, Call Manager, Contact Center, paging, TDM) and basic knowledge of service delivery and operation strongly desired. Experience with managing IT technical infrastructure components for new and/or updated buildings. Proven experience with Agile and Waterfall project management methodologies strongly desired. Knowledge of project management tools and software development lifecycle (SDLC). Proven experience in developing and maintaining complex and integrated project plans. Proven experience in people, change, risk, and conflict management is strongly desired. Proven ability to build relationships and motivate cross-functional teams to achieve results in a consensus-driven environment is strongly desired. Ability to lead and direct a team of internal and external technical and business staff, and align technical needs with business goals, is strongly desired. Solid leadership, negotiation, persuasion, and facilitation skills are strongly desired. Ability to navigate stressful situations and make/negotiate decisions on complex problems is strongly desired. Solid experience with MS Office tools (Word, Excel, Project, PowerPoint, Visio) strongly desired. Knowledge and understanding of university operations, administration, and community desired. Certifications and Licenses CTS, CTS-I Certifications preferred. Physical Requirements* Frequently sit, perform desk-based computer tasks, and grasp lightly/fine manipulation and lift/carry /push/pull objects that weigh up to 20 pounds. Occasionally stand/walk, write by hand. Rarely use a telephone, kneel, crawl, climb ladders, twist/bend/stoop/squat, reach/work above shoulder, grasp forcefully. * Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.