Student Services Manager
Stanford University
About this position
Position Description
This position has been deemed critical by the School of Humanities and Sciences Dean’s Office and is exempt from the hiring freeze. The School of Humanities and Sciences (H&S) is the foundation of a liberal arts education at Stanford. The school encompasses 24 departments and 25 interdisciplinary programs. H&S is home to fundamental and applied research, where free, open, and critical inquiry is pursued across disciplines. As the university’s largest school, H&S serves as the foundation of a Stanford undergraduate education no matter which discipline students pursue as a major. Graduate students work alongside world-renowned faculty to pursue and shape foundational research that leads to breakthroughs and discoveries that shed new light on the past, influence the present, and shape the future. Together, faculty and students in H&S engage in inspirational teaching, learning, and research every day. Department/Program Description: The mission of the Stanford Chemistry Department is to deliver excellence in education and research by attracting the very best faculty and students. The Department serves 26 faculty members, 5 lecturers, ~90-100 postdocs, ~250-300 PhD students, ~10 research staff, and 30 administrative staff, with an annual consolidated budget of approximately $30 million. The Department facilities consist of over 300,000 square feet of research, classroom and administrative space spread over 6 buildings. Position Summary: The Chemistry Department is seeking an outstanding leader in Student Services to serve as a high-level administrator and strategic partner. Reporting directly to the Director of Finance and Operations, this individual is a key member of the Department Management Team, providing direct supervision to two staff members and overseeing comprehensive programs for up to 350 undergraduate, graduate, and postdoctoral scholars. The incumbent will administer, implement, and interpret university and department policies and procedures across the full spectrum of student services, including admissions, financial aid, registrar services, visa services, student life, and academic advising. This role interfaces regularly with undergraduate and graduate students, providing direct guidance and advice on academic progress, program policies, and career plans. This position requires expert technical knowledge and independent judgment to identify and resolve highly visible, complex issues with substantial impact that may span multiple functional areas. As a critical member of the Faculty Graduate and Undergraduate Curriculum committees, this leader manages multi-faceted issues where data analysis requires an in-depth evaluation of variable factors. Responsibilities include overseeing all aspects of graduate and postdoctoral scholar finances (including GFS/GFPS entries), international student VISA processes, and curriculum reporting to the Dean’s Office. The individual will also manage course scheduling via the Stanford Bulletin and direct department commencement activities, ensuring all participants meet degree requirements. Working closely with functional leads in Finance/RA, HR, Facilities, and Communications, the incumbent evaluates and implements appropriate protocols and escalation techniques for addressing critical student issues and crises. This role acts as a primary mentor for students while maintaining a robust network of key contacts throughout the H&S Dean’s Office and the broader university community. This is a 100% FTE, continuing, exempt position. This position will be based on the Stanford campus and will be considered for an option of telecommuting (hybrid of working on-site and off-site), subject to operational need. If you believe that this opportunity is a match for your knowledge, skills and abilities, we encourage you to apply. Thank you for considering employment opportunities with the School of Humanities and Sciences. CORE DUTIES: Manage an area or program in student services, analyze effectiveness, and make final decisions on program eligibility. Engage in critical analysis of student and program concerns to resolve substantial issues which may span multiple areas, using advanced technical and professional knowledge. Develop and implement programming (virtual, in-person), make strategic recommendations for future programs. Interpret and implement university policy related to academic policies; oversee the implementation of policies and practices for a student population or school. Analyze and develop report requirements, portals and student facing communications. Evaluate and determine recommendations on technology resources, negotiate with resources options and vendors. Manage outreach programs, relationships with external community and university liaisons. Provide direct advice to students on a range of issues including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to assist them in making appropriate choices and decisions. May contribute to preparing and submitting training grants. May assist in development efforts to support donor relations, stewardship annual reporting. Provide consulting advice to internal and external organizations; act as subject matter expert in a specialized field. Oversee key processes, including contribution and direction on policy and program content. Manage financial processes and development of budgets. May lead teams and projects that impact a significant unit of the university. May direct the work of other staff; contribute to development of staff training programs. * Other duties may also be assigned. EDUCATION AND EXPERIENCE: Bachelor's degree and five years of relevant experience, or combination of education and relevant experience. KNOWLEDGE, SKILLS, AND ABILITIES: Advanced communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and all levels of management. Strong analytical and problem solving skills to review and analyze complex information. Advanced computer skills, including experience with Microsoft Office Suite. Advanced customer service skills. Relevant computer systems/technology experience. Understanding of financial transactions. Ability to ensure and apply compliance with legal, financial, and university policies and external regulations. PHYSICAL REQUIREMENTS*: Frequently sit, perform desk-based computer tasks. Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds. *- Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job. The expected pay range for this position is $108,450 to $129,629 per annum. Stanford University provides pay ranges representing its good faith estimate of the salary or hourly wage the university reasonably expects to pay for a position upon hire. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. Why Stanford is for You Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with: Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak. A caring culture. We provide superb retirement plans, generous time-off, and family care resources. A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits. Discovery and fun. Stroll through historic sculptures, trails, and museums. Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more. The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at stanfordelr@stanford.edu. For all other inquiries, please submit a contact form. Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Additional Information Schedule: Full-time Job Code: 7503 Employee Status: Regular Grade: I Requisition ID: 109213 Work Arrangement : Hybrid Eligible
Qualifications
EDUCATION AND EXPERIENCE: Bachelor's degree and five years of relevant experience, or combination of education and relevant experience. KNOWLEDGE, SKILLS, AND ABILITIES: Advanced communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and all levels of management. Strong analytical and problem solving skills to review and analyze complex information. Advanced computer skills, including experience with Microsoft Office Suite. Advanced customer service skills. Relevant computer systems/technology experience. Understanding of financial transactions. Ability to ensure and apply compliance with legal, financial, and university policies and external regulations. PHYSICAL REQUIREMENTS*: Frequently sit, perform desk-based computer tasks. Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds. *- Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job. The expected pay range for this position is $108,450 to $129,629 per annum. Stanford University provides pay ranges representing its good faith estimate of the salary or hourly wage the university reasonably expects to pay for a position upon hire. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. Why Stanford is for You Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with: Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak. A caring culture. We provide superb retirement plans, generous time-off, and family care resources. A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits. Discovery and fun. Stroll through historic sculptures, trails, and museums. Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more. The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at stanfordelr@stanford.edu. For all other inquiries, please submit a contact form. Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.