Front Desk Administrator
The University of California, San Diego
About this position
Position Description
Under the supervision of the Radiation Therapy Manager, the Administrative Receptionist is responsible for a variety of clerical duties in support of daily patient services within clinical areas; Answer all clinic calls using the UCSD Ambulatory Care scripted greeting and follow telephone guidelines. Triage all calls and transfer to appropriate staff. Responsible for customer service, greets arriving patients for their appointments, oversees all aspects of registration, insurance verification, collects Co-payments and makes deposits daily. Coordinates appointments disposition and confirms patient appointments. Serves as a liaison for physicians, nurses and other Radiation Oncology staff. Uses multiple computer systems simultaneously. Other duties as needed.
Qualifications
Three (3) years previous related experience in a large complex healthcare setting. Demonstrated working knowledge of medical terminology. Possess proven knowledge of third party payors including federal, state, and private health plans. Strong proficient computer skills and be able to work between multiple systems. Solid problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met. Excellent communication skills with ability to communicate clearly both verbally and in writing and be able to articulate complex ideas for all levels of audiences. Be a self-starter who is accountable and requires minimal direction and supervision. A person who is open to new ideas and a creative and flexible individual who is comfortable working in a large, complex organization.