Front Office Clinic Assistant
The University of California, San Diego
About this position
Position Description
Under direction of the LVN Supervisor, the Front Office Clinic Assistant performs the duties related to patient administrative services. Duties include: checking in patients, scheduling appointments, screening telephone calls, and triaging patients to appropriate physicians. Familiar with a wide variety of healthcare insurance providers (Medicare, MediCal, HMO, PPO, private providers, and cash pays). Responsible for coordinating and scheduling study patients. Responsible for ensuring accuracy in medical record preparation, online EPIC patient registration, and facilitating patient appointment scheduling and dispositions. Responsible for promoting a welcoming and pleasant experience by exhibiting superior visitor and patient services. Perform general office functions and ensure patient documents are filed appropriately and timely. Reconcile end of day cash handling. Ensure medical records and files are maintained and available for appointments. In collaboration with the LVN Supervisor and Clinic Director, prepare materials for staff meetings and assist with logistics. Take direction from the Clinic Director in the absence of immediate supervisor.
Qualifications
At least two (2) years of experience with EPIC Cadence. Must have an excellent record of punctuality and attendance. Demonstrated experience performing patient administrative duties, including patient check-in, appointment scheduling, call screening, and patient triaging. Knowledge of and familiarity with a wide variety of healthcare insurance providers (Medicare, MediCal, HMO, PPO, private providers, and cash pays). Experience with online EPIC patient registration, medical record preparation, and maintaining patient files for appointments. Experience coordinating and scheduling study patients. Ability to perform general office functions, file patient documents appropriately and in a timely manner, and reconcile end-of-day cash handling. Excellent customer and visitor service skills to promote a welcoming and pleasant clinic environment. Strong organizational and collaborative skills to assist with staff meeting materials and logistics. Ability to take direction from leadership and work under general supervision.